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CarGo · CarGo Chauffeur

Politique de confidentialité

Les données des applications, leurs usages, leurs destinataires et vos droits.

Version 2026-10-12-v2
English

Last updated: 12 October 2026

This policy explains which personal data we process when you use the CarGo app (passengers), the CarGo Chauffeur app (drivers) and related services, why we process it, who we share it with, how long we keep it and what your rights are.

The data controller is Daewington, [TO COMPLETE: legal form], registered office at [TO COMPLETE: Daewington registered office address], registered with the RCCM under number [TO COMPLETE: RCCM] ("CarGo", "we"). We process your data in accordance with Law No. 2013-015 of 21 May 2013 on the protection of personal data in the Republic of Mali.

1. Who this policy covers

  • passengers, who request rides or book carpool seats;
  • drivers, who offer rides or carpool trips;
  • emergency contacts that a user adds in the app;
  • people who open a trip tracking link shared by a user.

2. Data we process

2.1 Your account

  • your phone number, which is your sign-in identifier;
  • your name;
  • your email address and profile photo, if you choose to provide them;
  • your language, your city, your referral code and, where applicable, who referred you.

We do not ask passengers for a date of birth, gender or identity document.

2.2 Sign-in and device

  • the one-time verification code sent to your number, stored in a non-reversible form and valid for a few minutes;
  • the IP address used when requesting a code, giving consent or performing a sensitive action;
  • a technical device identifier computed by the app (not the advertising ID, not the IMEI);
  • the operating system, its version and the app version;
  • the notification token used to send you notifications;
  • your session history and the devices signed in to your account.

2.3 Your location

Passengers. The CarGo app accesses your location only while you are using it, never in the background. It is used to suggest your pickup point and to show your driver approaching. We store the pickup, drop-off and stop points you choose and the matching addresses — including when you ask for a price estimate without booking.

Drivers. The CarGo Chauffeur app sends your location while you are "online", including with the screen off or the app in the background. When you are offline, no location is sent. We store:

  • your current position, to offer you nearby rides;
  • a position sample at most once a minute while you are online, to manage service availability by area;
  • the detailed trace of each ride, from acceptance to completion, for safety, live tracking by the passenger and dispute handling;
  • the position attached to each ride milestone (arrival, start, end).

2.4 Rides and carpool trips

  • routes, times, distance, duration and itinerary;
  • the price, its breakdown, the payment method and any discounts;
  • cancellations and their reason;
  • ratings (score, tags, comment) given and received;
  • for carpooling: the trips offered (origin, destination, time, seats, requested contribution) and bookings.

2.5 Communications

  • messages exchanged with your driver or passenger during a ride;
  • your support requests, our replies and attachments;
  • the notifications we send you (WhatsApp, SMS, push notification) and their delivery log.

2.6 Safety

  • SOS alerts: your position at the time of the alert, the ride concerned and any note you add;
  • the emergency contacts you add (name, phone number, relationship). These people did not give us their data themselves: please let them know you have added them;
  • the trip tracking links you share.

2.7 Drivers: your file and your activity

  • your documents: identity document, driving licence, photo and, where applicable, criminal record extract and proof of address;
  • vehicle documents: registration, insurance, roadworthiness certificate and, where applicable, transport permit and vehicle photo;
  • the numbers of these documents, their validity dates and the review decision;
  • your vehicle: make, model, year, colour, licence plate, number of seats;
  • your activity indicators: acceptance, completion and cancellation rates, average rating, time online;
  • your earnings, commissions, amounts owed and payouts.

2.8 Payments

Rides are currently paid in cash. We record the amounts and the related accounting entries. We do not collect any card number. We will update this policy before offering any electronic payment method.

2.9 Loyalty, referrals, promotions and partners

  • your points, vouchers and promo codes used;
  • your referrals;
  • transactions made with our partners (fuel stations, garages, insurers…) by showing your CarGo QR code and, for drivers, repairs financed through deductions from earnings.

2.10 Business accounts

If your employer links you to its CarGo business account: this link, your cost centre, your spending limit and the rides billed to the company.

2.11 Fraud prevention

Signals computed from your activity: inconsistent speed or simulated location, the same device used by several accounts or by both the passenger and the driver of a ride, abnormal cancellations, repeated arrivals far from the pickup point, referral abuse.

2.12 App diagnostics

  • app crash reports (Firebase Crashlytics);
  • automatic usage measurements (Firebase Analytics): app opens, sessions, device model, OS version, approximate country.

This data contains neither your name, nor your number, nor your addresses, nor your rides.

We do not use any of your data for advertising and we do not sell it. The apps do not access your contacts or your microphone, and record neither sound nor images during rides.

3. Why we process it

  • To provide the service: create and secure your account, match you with a driver or passenger, calculate the price, track the ride, keep your history and handle support requests. This is necessary to perform our terms of use.
  • To keep people safe: verify drivers and vehicles, SOS alerts, trip sharing, keeping ride traces, preventing fraud.
  • To meet our legal obligations: accounting, transport regulations, requests from competent authorities.
  • To run and improve the apps: fix crashes, measure reliability and produce aggregated statistics by city that do not identify you.
  • To keep you informed: messages about your account and rides by WhatsApp, SMS or notification. We only send promotional messages with your consent; you can turn them off at any time in the notification settings.

4. Automated decisions

  • Ride dispatch: rides are offered to drivers based on a score combining distance, rating, acceptance and completion rates, a fairness rule and recent declines.
  • Pricing: the price is calculated automatically from the category, distance, estimated duration, time of day and applicable discounts.
  • Automatic suspension of a driver or vehicle when a mandatory document expires.
  • Fraud prevention: some signals are reviewed by our team; others may lead to a suspension or a blocked payout. These measures can be reversed.

You can challenge any such decision and obtain a human review by contacting support.

5. Who sees your data

  • During a ride, the driver sees the passenger's name, average rating and number of rides; the passenger sees the driver's name, photo and rating, the vehicle and its licence plate, and the driver's live position. Each party's phone number is only shared with the other during the ride, so that you can call each other; it may then remain in the other phone's call log. Before accepting, a driver only sees the pickup and drop-off points, not the passenger's identity.
  • In carpooling, the passenger sees the driver's name, photo, rating and vehicle; the driver sees the names of the passengers who booked.
  • People you send a tracking link to see the driver's first name, the vehicle and its plate, the pickup and drop-off addresses and the live position, for a limited time after the ride ends.
  • Your emergency contacts, if you trigger an SOS, receive your name, your position and a tracking link.
  • Our partners, when you show your CarGo QR code, see your name, your points and the plates of your approved vehicles.
  • Your employer, if you use a business account, sees the list of billed rides (date, status, amount, cost centre), without addresses.
  • Our team, according to their role (operations, support, finance). Every access to a driver's document is logged.
  • Our service providers, who act on our behalf and may not use your data for other purposes:
    • LWS — Ligne Web Services, which hosts our servers in France;
    • SMSV, for WhatsApp messages, which go through Meta's WhatsApp service, and notif.ml, for SMS: your number and the message content (verification code, ride information);
    • Google: Firebase Cloud Messaging (token and notification content), Firebase Crashlytics and Firebase Analytics (diagnostic data), Google Maps Platform (map display, route calculation and address search: coordinates and the text you type);
    • Vercel, which hosts the public website and the administration tool used by our team; IP addresses and technical logs needed to operate these services may be processed by Vercel, which is headquartered in the United States.
  • Authorities, only upon a legally grounded request.

6. Transfers outside Mali

Our application servers are hosted by LWS in France, and some providers (Google, Meta) process data in other countries, including the United States. We frame these transfers in accordance with Law No. 2013-015.

7. How long we keep it

  • Account: as long as it is open.
  • Detailed GPS traces of rides: 90 days, then automatically deleted.
  • Position samples of online drivers: 12 months.
  • Rides, payments, earnings, commissions and accounting entries: 10 years, as required by accounting obligations.
  • Ride messages, ratings, support requests and SOS alerts: 2 years after the ride or the closing of the request.
  • Driver files (documents and vehicle documents): while active, then [TO COMPLETE: period required by transport regulations].
  • Technical and security logs (sign-ins, code requests, message deliveries, log of sensitive actions): 12 months; 5 years for the log of sensitive actions.
  • Backups: [TO COMPLETE: period].

What happens when you delete your account is described on the Delete your account page.

8. Security

Traffic between the apps and our servers is encrypted. Verification codes are stored in a non-reversible form, driver document numbers are encrypted, driver files are only reachable through temporary links, and our team's access depends on their role. No system is infallible: we will inform you and the competent authority of any data breach likely to affect you.

9. Your rights

At any time you can:

  • view and correct your name, email, photo and emergency contacts in the app, under "Profile";
  • delete your account from the app, under "Profile" > "Delete my account", or by following the Delete your account page;
  • refuse promotional messages in the notification settings;
  • withdraw access to your location or notifications in your phone settings;
  • request a copy of your data, a change of your phone number, or object to a processing, by writing to support;
  • challenge an automated decision.

We reply within 30 days. You may also lodge a complaint with Mali's Autorité de Protection des Données à caractère Personnel (APDP).

10. Permissions requested by the apps

CarGo (passengers):

  • location, while using the app: pickup point and driver approach;
  • notifications: ride updates.

CarGo Chauffeur:

  • location, including in the background while you are online: to offer you nearby rides and let your passenger follow your approach;
  • notifications: new rides and updates;
  • camera and photos: only to attach the documents of your file.

No permission is requested at first launch: they are requested after sign-up, with an explanation, and you can refuse them. Without location access, a driver cannot receive rides.

11. Minors

Our services are reserved for people aged 18 or over. We do not knowingly collect data about minors.

12. Changes

We may change this policy. We will inform you of any significant change in the app before it takes effect. The date of the last update appears at the top of this document.

13. Contact us

Daewington — publisher of CarGo — [TO COMPLETE: Daewington registered office address]